Legal
Purchase Terms of Agreement
Effective Date: October 05, 2026
Refund Policy
The purchase of digital products, including PDF downloads and online material, is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
The purchase of digital products, including PDF downloads and online material, is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
Before You Request a Refund
If you are having trouble accessing your student account or downloading course files, please contact us at hello@anacandleacademy.com before requesting a refund. Most download or access issues can be resolved quickly.
Technical Issues
If you experience technical difficulties accessing your purchased content, please contact us before requesting a refund. Most technical issues can be resolved quickly and we are committed to ensuring you can access everything you paid for.
Payment + Refund Policy
All transactions for the purchase of intangible products, PDF downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries, and your details are not stored during this process.
Since your purchase is a digital product, it is deemed “used” after download or opening. Regardless, our quality control on anacandleacademy.com deems that we offer a refund within the 30-day window if you are not satisfied with the product.
If you are not satisfied with your purchase and would like to request a refund within the 30-day refund period, please complete our refund request form using the link below:
Submit a Refund Request
Ana Candle Academy reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings without prior notice.
Processing Time
Once your refund request is reviewed and approved, the refund will be processed to your original payment method within a reasonable timeframe. Depending on your bank, card provider, PayPal, or payment provider, it may take several business days for the funds to appear in your account.
Delivery of Goods and Services
If you do not receive the digital product link upon purchasing, you can immediately contact hello@anacandleacademy.com with your transaction/purchase details to ensure your product is delivered as soon as possible.
