Refund Policy

30-Day Money Back Guarantee. We stand behind the quality of our digital products. If for any reason you are not satisfied with your purchase, you may request a full refund within 30 days of the original purchase date.

30-Day Refund Guarantee

Ana Candle Academy offers a 30-day money back guarantee on digital product purchases. If you are not satisfied with your purchase, you may request a refund within 30 days of the original purchase date.

To request a refund, email us at hello@anacandleacademy.com with your order details, including the email address used at checkout and the product purchased.

Refund Conditions

Refund requests must be made within 30 days of the original purchase date.

Refunds are issued back to the original payment method.

After 30 days from the purchase date, refunds are no longer available.

Processing Time

Once your refund request is reviewed and approved, the refund will be processed to your original payment method within a reasonable timeframe. Depending on your bank or card provider, it may take several business days for the funds to appear in your account.

Before You Request a Refund

Technical Issues

If you experience technical difficulties accessing your purchased content, please contact us before requesting a refund. Most technical issues can be resolved quickly and we are committed to ensuring you can access everything you paid for.

Refunds Based on Course Relevance or Expectations

Before purchasing, customers are provided with a detailed description of the course, including the complete list of modules and sections, the topics covered in each section, and the types of materials and resources included. By completing a purchase, you acknowledge that you have had the opportunity to review this information and understand what the course contains.

Refund requests based on the course “not being relevant,” “not being what I expected,” “not being suitable for me,” or similar reasons relating to the course content, structure, materials, or perceived relevance are subject to a 30% non-refundable merchant processing and administrative fee.

This fee is retained from the refund amount to cover payment processing, transaction costs, and administrative expenses associated with processing the original purchase and subsequent refund.

Contact

For any questions about this policy or issues with your order, please contact us at hello@anacandleacademy.com. We aim to respond to all enquiries within 48 hours.